Dispute resolution

RAL – Alternative Dispute Resolution

In compliance with Law nº 144/2015, we inform esteemed consumers that we have entered into the Consumer Arbitration Convention in the form of full membership and that in the event of a dispute, we have alternative means of resolving disputes, namely the CIAB – Information, Mediation and Consumer Arbitration (Consumer Arbitration Court) with addresses at:

  • Avenida Rocha Paris, nº 103 – 4900-394 Viana do Castelo
  • Rua D. Afonso Henriques, nº1 – 4700-030 Braga

or through the electronic site at www.ciab.pt.

RLL – Online Dispute Resolution

In compliance with the law of the European Commission, through Regulation (EU) no. 524/2013 of the european parliament and of the council, of 21 May 2013, facilitated by the rll platform for alternative dispute resolution between consumers and traders, concerning contracts of sale or services online, we provide access to the  European Commission  via the following link:

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